Responsible Gaming

Gambling always carries the risk of loss. Plan your play and protect your budget. Use the tools available to stay in control.

Key principles for safe play:

• Treat betting as entertainment, not a way to earn money.
• Decide your budget before playing and stick to it.
• Use spending limits and time limits to control your activity.
• Keep gambling separate from essential expenses and savings.
• Do not chase losses. Take a break instead.
• Avoid gambling when stressed, angry, or under the influence.
• Keep track of time and money spent on playing.
• You must be 18+ to hold an account. Underage gambling is prohibited.
• Verification steps help protect players and prevent misuse.

How 1win helps you stay in control:

• Set deposit and loss limits to manage your spend.
• Turn on reality checks and reminders about time spent.
• Take short time-outs or choose self-exclusion if needed.
• Close your account at any time if you want to stop playing.

Problem gambling can affect mood, money, and relationships. Watch for early signs and act quickly. Gambling addiction is a serious condition and needs attention.

Warning signs to look for:

• Thinking about betting most of the day.
• Spending more than planned or hiding losses.
• Needing higher stakes to feel the same excitement.
• Chasing losses after a bad session.
• Ignoring work, study, or family duties due to gambling.
• Borrowing money or selling items to fund play.
• Feeling restless, low, or irritable when trying to stop.
• Lying about time or money spent on gambling.
• Using gambling to escape stress or problems.
• Failing to cut down despite wanting to stop.

You can take practical steps to regain control. Use account tools, seek support, and create healthy routines.

Useful tips and actions:

• Set strict daily, weekly, and monthly limits for deposits and losses.
• Schedule fixed play times and avoid late-night sessions.
• Turn on reality checks to monitor time spent.
• Take regular time-outs and longer cooling-off periods when needed.
• Choose self-exclusion if you struggle to stop.
• Keep a written budget and track every session.
• Remove saved payment methods to add friction.
• Do not use credit to gamble. Use only disposable income.
• Install blocking or filtering software to restrict access to gambling sites.
• Talk to a trusted person and contact a professional counselor.

1win provides responsible gaming tools to support these steps. You can adjust your limits or request account restrictions through support.

Support is available if gambling is affecting your life. You can speak to trained advisors online or in Bangladesh.

External help and counseling resources:

• Moner Bondhu (Bangladesh mental health support)
• National Institute of Mental Health (NIMH), Bangladesh
• Psychological Health and Wellness Clinic (PHWC), Dhaka
• Gambling Therapy (24/7 online support)
• GamCare (online advice and live chat)
• Gamblers Anonymous (international online meetings)

Services may offer Bangla and English. Availability and fees can vary by provider.

If you are concerned about your gambling, contact support for guidance on limits, time-outs, or self-exclusion. Your request will be handled privately and professionally.

Ways to contact support in Bangladesh:

• 24/7 live chat on the website or app.
• In-account Help section, Contact support form.
• Email via the Help Centre contact form in your account.
• Official Telegram support link in the Help section.
• Help Centre articles and FAQs for quick answers.

1win support can explain responsible gaming tools and apply restrictions on request. Your safety and control remain the priority.