Responsible Gaming

Gambling always carries the risk of financial loss. Treat betting as entertainment, not a way to earn income. Keep play safe by using limits and controls that protect your budget and your peace of mind.

• Set a budget before you start and stick to it. Never stake money needed for bills, education, or family needs.
• Decide time limits for each session. Use reminders to keep track of playing.
• Avoid chasing losses. Losses are part of gambling.
• Keep gambling separate from your daily finances. Use a dedicated spending plan.
• Check your transaction history to learn from past play and adjust.
• Use deposit, loss, and stake limits to maintain control.
• Take regular breaks to reset focus and emotions.
• Do not gamble under stress, after arguments, or when using alcohol or substances.
• Protect minors. No under-18s may use the service. Keep devices and payment methods secure.
• On 1win you can apply time-outs or self-exclusion if you need a longer break.

Warning signs can appear in your money habits, time use, and mood. Betting addiction is a serious condition and needs attention.

• Thinking about gambling most of the day.
• Spending more than planned or going beyond set limits.
• Hiding play or lying about losses to family or friends.
• Chasing losses and increasing stakes to recover money.
• Borrowing, selling items, or using credit to fund bets.
• Missing work, studies, or family duties due to playing.
• Feeling irritable, anxious, or low when not gambling.
• Struggling to stop, even after deciding to quit.
• Ignoring bills or using savings meant for essentials.
• Using gambling to escape stress, sadness, or conflict.

Recovery starts by regaining control and seeking support. 1win provides tools that can help you reduce risk and manage your habits.

• Set strict deposit and loss limits in your account settings.
• Enable reality checks and session reminders to manage time.
• Take a short time-out to pause playing and reassess.
• Use self-exclusion for a longer break when needed.
• Remove saved payment methods to reduce impulsive bets.
• Keep a spending diary to track gambling and other costs.
• Avoid triggers such as late-night play, alcohol, or stress.
• Install blocking software on devices to restrict access.
• Tell a trusted person and ask for accountability and support.
• Seek professional counselling if signs of addiction persist.

Support is available if you feel gambling is affecting your life. You can access free, confidential guidance online or through local mental health services.

• Gambling Therapy (global online support): https://www.gamblingtherapy.org/
• Gamblers Anonymous Online meetings: https://www.gamblersanonymous.org/ga/
• Taskeen Health Initiative (mental health in Pakistan): https://www.taskeen.org/
• Rozan (counselling and mental health): https://rozan.org/
• Sehat Kahani (telehealth, mental health doctors): https://sehatkahani.com/
• Pakistan Psychiatric Society (find registered psychiatrists): https://pps.org.pk/

If you are worried about your gambling, you can contact 1win support for guidance on limits, time-outs, or self-exclusion. The team can also share useful information about external help.

• Live Chat in the 1win website or mobile app
• In-account support ticket in the Help Centre
• Email support via the contact form in your account
• Request a review of your limits, reality checks, or self-exclusion
• Ask for closure of your account if you require a complete stop