Responsible Gaming

Gambling always carries the risk of financial loss. Treat betting as paid entertainment, not a way to make money. Keep your play safe by setting limits and using control tools before you start.

At 1win, you can manage your playing through useful tools and settings. These tools help protect your budget and reduce harm.

• Set daily, weekly, or monthly deposit limits to control spending.
• Add loss and stake limits so each session stays within your plan.
• Use session time limits and reality checks to track playing time.
• Take a short time-out to pause and reset when needed.
• Choose self-exclusion for longer breaks from gambling.
• Review your account statements to learn from past activity.
• Keep betting separate from essential expenses like rent or fees.
• Avoid betting when stressed, tired, or under the influence.
• Never chase losses; stop when your set limit is reached.
• Confirm your age and complete KYC to keep the platform safe for all players.

Warning signs can build up slowly. Pay attention to changes in money, time, and mood. Gambling addiction is a serious condition that needs timely attention.

• Thinking about betting most of the day.
• Spending more than you can afford or hiding losses.
• Needing bigger bets to feel the same excitement.
• Chasing losses after a bad session.
• Skipping work, studies, or family duties to gamble.
• Borrowing money or selling items to fund gambling.
• Feeling irritable, anxious, or low when not playing.
• Lying to loved ones about gambling activity.
• Repeated failed attempts to cut down or stop.
• Using betting to escape stress, sadness, or conflicts.

If several signs fit your situation, seek support and consider a break from gambling.

Taking action early helps reduce harm. A structured plan and reliable support make a real difference.

• Set strict deposit and loss limits in your account before you play on 1win.
• Activate reality checks and session time limits to monitor time on site.
• Use a 24-hour to 30-day time-out as a first step to reset.
• Apply self-exclusion for a longer period if urges remain.
• Remove saved payment methods to slow down impulsive betting.
• Keep a simple money log to track spending and protect your budget.
• Turn off notifications that trigger betting urges.
• Use website or app blockers to restrict access during high-risk hours.
• Speak to a professional counsellor or a peer support group.
• Ask 1win Support for help enabling or extending responsible gaming tools.

Support is available in India for gambling-related harm and mental health. Speaking to trained professionals or peer groups can provide practical help.

• Tele-MANAS (National Tele Mental Health Programme): https://telemanas.mohfw.gov.in
• NIMHANS Centre for Addiction Medicine: https://nimhans.ac.in/centres/centre-for-addiction-medicine/
• iCALL (TISS) Counselling Services: https://icallhelpline.org
• Gamblers Anonymous: https://www.gamblersanonymous.org/ga
• AASRA (24×7 emotional support)
• Indian Psychiatric Society – find professional support: https://indianpsychiatricsociety.org

Check service availability and hours in your state.

If you are concerned about gambling harm, you can contact 1win Support for guidance and account-level safeguards. Our team can help you apply limits, time-outs, or self-exclusion.

• 24/7 live chat in the Help section on the website and mobile app.
• Email support via the Contact Us form in your account.
• In-app support ticket for Responsible Gaming requests.
• Direct message to verified social media accounts for basic assistance.
• Help Centre articles covering policy, tools, and step-by-step tips.