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1win Rules and Regulations in India

These terms govern access to the official website and mobile application for users in India. By using the services, you agree to read and follow all rules below and any updates posted on this page. Eligibility, betting, payments, privacy, and security requirements apply to every account holder located in India. Local laws vary by state, and use of the platform is not allowed where prohibited.

General Terms

  • Agreement and scope
    • By completing registration or using any services, you confirm that you have read and accepted these terms and conditions, the privacy policy, the responsible gambling policy, and all game or bonus rules.
    • The platform may update the terms at any time. Changes take effect once published on this page. Continued use of your account confirms your acceptance of the revised terms.
  • Eligibility and access
    • You must be at least 18 years old and capable of entering a binding contract under Indian law.
    • You are responsible for checking whether betting is legal in your state or territory. Use of the services is not allowed where local law bans online betting or gaming.
    • Only one account per person, household, payment method, and device is permitted. Duplicate accounts may be closed and bets voided.
    • Access may be restricted if you are located in a prohibited jurisdiction or behind technologies that mask your location.
  • Proper use of the platform
    • Use your account only for personal, non-commercial betting and gaming on an event or game allowed on the site.
    • Prohibited conduct includes: account sharing, bot use, match or event manipulation, arbitrage abuse exploiting obvious errors, scraping, or any activity that undermines fair betting or security.
    • The platform may suspend, restrict, or close accounts that breach these terms or any applicable legal requirement.
  • Content and intellectual property
    • All site content, odds displays, software, trademarks, data, and media are protected. You obtain no rights over the content other than to use the services as permitted.
    • Copying, redistributing, or modifying content without written permission is not allowed.
  • Liability limitations
    • Services are provided on an “as available” basis. Interruptions may occur due to maintenance, system upgrades, or external factors.
    • To the extent permitted by law, the platform is not liable for indirect or consequential loss, loss of profits, or loss arising from telecommunications failures or third-party services.
    • Settlement of bets relies on official data sources and internal records maintained in good faith.
  • Governing terms and disputes
    • The contractual relationship is governed by the laws of the licensing jurisdiction stated in the site footer. Mandatory consumer protections under Indian law remain unaffected where applicable.
    • Complaints should be submitted through the contact channels listed on the site. Unresolved disputes may be escalated to the designated alternative dispute resolution body if available under the licence.

General Betting Rules

  • Who may place a bet
    • Only verified users who meet age and legal eligibility requirements and whose account status is active may place bets.
    • You must be physically present in a location where betting services are allowed at the time a bet is placed.
  • Bet acceptance and confirmation
    • A bet is accepted only after it appears in your bet history with a unique ticket ID and the stake is deducted from your balance.
    • Odds may change until the moment of acceptance. If odds change during placement, the updated odds will be shown for your review.
    • In-play betting may include a delay before acceptance for integrity and data validation.
  • Minimum and maximum stakes; payouts
    • Minimum and maximum bet amounts are displayed in the bet slip and may vary by market, event, and account status.
    • Maximum payouts can apply per bet, market, or event. Applicable limits are displayed or available on request.
  • Settlement and calculation
    • Winnings are calculated as stake multiplied by the accepted odds for settled selections. For multiples, all legs must settle as winners unless the market rules state otherwise.
    • If a selection is void, that leg settles at odds of 1.00 and the rest of the bet stands unless stated in market rules.
    • Results are based on the official result published by the event’s governing body. If an event is abandoned or postponed, settlement follows the specific market rules; if not specified, bets may remain pending for up to 72 hours or be voided.
    • Dead-heat rules may apply, leading to a proportional reduction in the payout.
  • Restrictions and special cases
    • Bets placed using bonuses or free bet credits are subject to the applicable bonus rules, wagering conditions, and expiry.
    • The platform may limit markets, suspend betting, or void bets where there is an obvious error in odds, palpable data mistakes, integrity concerns, or regulatory requirements.
    • Self-excluded or limited users cannot place bets until the restriction ends.
  • Cancellation policy
    • After acceptance, a bet cannot be cancelled by the user. The operator may cancel or adjust a bet if placed at incorrect odds due to an evident error, if the market was offered incorrectly, or where required by law or sports integrity protocols.

Payment Rules

  • Deposits
    • Supported methods for India include UPI, IMPS, NEFT/RTGS, NetBanking, payment cards, and recognised e-wallets. Available options may vary by state and partner availability.
    • Minimum and maximum deposit limits are shown in the cashier. Fees, if any, are displayed before you confirm the transaction.
    • Funds are credited once the payment provider confirms the transaction. Some methods credit instantly, while bank transfers may take longer.
  • Withdrawals
    • Withdrawals are sent to the same method used for deposit where feasible; otherwise, a bank transfer or another verified method may be required.
    • Only the verified account holder may withdraw funds to a payment method in their own name. Third-party payments are not allowed.
    • Processing includes an internal review that may take up to 24 hours or longer during peak times, followed by provider or bank timelines. Public holidays and bank schedules can affect crediting time.
  • KYC/AML checks
    • Before a withdrawal, you may need to complete identity verification by providing a government ID, address proof, age confirmation, and, where appropriate, source-of-funds evidence.
    • The operator may split, delay, or refuse a transaction that does not pass verification or that triggers AML monitoring rules.
  • Currency, charges, and adjustments
    • INR is the primary account currency for India. If a transaction involves currency conversion, the applicable exchange rate from the payment partner will apply.
    • The platform may charge reasonable administrative fees for repeated withdrawal requests without play or for chargeback handling, as permitted by law and disclosed before processing.
  • Restrictions, reversals, and cancellations
    • Deposit-based bonuses may carry wagering requirements. Attempting to withdraw before meeting the requirements can lead to bonus removal and winnings cancellation related to that bonus.
    • You may request to cancel a pending withdrawal if it has not yet entered irreversible processing. Deposits cannot be reversed once credited.
    • Transactions suspected of fraud, misuse, or breach of legal obligations may be frozen or reversed, and the account may be restricted.

Responsible Gambling

  • Principles
    • Gambling should be entertainment. You are responsible for how you use your account and for managing time and money spent on betting.
  • Control tools
    • Deposit, loss, or wager limits that you can set daily, weekly, or monthly.
    • Reality checks and session reminders to help track activity.
    • Time-outs for short breaks and self-exclusion for longer periods. During self-exclusion, you cannot place bets or access bonuses.
    • Optional self-assessment to help you read potential risk indicators.
  • Safe play guidance
    • Set a budget you can afford to lose and do not chase losses.
    • Avoid betting when stressed, tired, or under the influence.
    • Keep gambling separate from essential expenses and savings.
  • Support and help in India
    • Tele-MANAS Mental Health Helpline: 14416 or 1-800-91-4416.
    • Gamblers Anonymous peer support: local meetings and online resources at gamblersanonymous.org.
    • Gambling Therapy: free global support and app at gamblingtherapy.org.
    • If you feel gambling is affecting your wellbeing, seek professional advice from qualified counsellors or mental health services in your state.

Anti-Money Laundering

  • Legal obligations
    • The platform implements controls to prevent money laundering and terrorism financing in line with its licensing conditions, international standards, and applicable Indian requirements, including the Prevention of Money-laundering Act, 2002 to the extent relevant.
  • Know Your Customer (KYC)
    • Identity verification may require government-issued photo ID, proof of address, date of birth confirmation, and, when necessary, source-of-funds or source-of-wealth documentation.
    • Screening includes sanctions, politically exposed person checks, and adverse media review.
  • Monitoring and detection
    • Transactions are monitored for unusual patterns, rapid deposits and withdrawals, structuring to avoid limits, third-party payments, and activity inconsistent with the stated profile.
    • Bets or payments may be paused while reviews are conducted. The operator may request additional documents or explanations.
  • Consequences of non-compliance
    • Accounts may be restricted, bets voided, or funds frozen where AML concerns arise.
    • Where required by law, suspicious activity may be reported to competent authorities without notice to you.
    • Failure to provide satisfactory KYC/AML documents can lead to transaction refusal or account closure.

Privacy Policy

  • Data collected
    • Registration and verification data: name, date of birth, contact details, address, ID documents, and selfies where needed.
    • Account and usage data: device identifiers, IP address, approximate location, login logs, preferences, and gameplay or betting history.
    • Payments data: deposits, withdrawals, method details, and fraud risk signals.
    • Cookies and similar tools for site functionality, analytics, and security.
  • How data is used
    • To operate the account, process bets, provide bonuses, settle events, and deliver customer support.
    • To meet legal obligations, including KYC/AML and responsible gambling requirements.
    • To prevent fraud and maintain security.
    • To send service messages and, where permitted, marketing communications that you can opt out of at any time.
  • Sharing and transfers
    • Data may be shared with payment providers, identity verification services, game suppliers, analytics vendors, affiliates, auditors, and regulators where legally required.
    • If data is transferred outside India, appropriate safeguards are applied consistent with applicable data protection laws.
  • Retention
    • Personal data is retained only as long as needed for the purposes described and to meet legal obligations. AML records may be retained for up to 5 years after account closure or as required by law.
  • Your rights
    • Subject to applicable law, you may request access, correction, or deletion of your personal data, object to certain processing, and withdraw consent for marketing.
    • You can manage cookies in your browser and adjust communication preferences in your account.
    • To exercise rights or raise concerns, contact the support team or the designated grievance officer listed on the site.

Security

  • Protective measures
    • Transport Layer Security encrypts data in transit; sensitive data at rest is protected through industry-standard controls.
    • Account protection tools include strong password requirements, optional two-factor authentication, device recognition, and login alerts.
    • Continuous monitoring, rate limiting, automated fraud checks, and periodic security reviews help protect the services and your account.
  • Your responsibilities
    • Keep login credentials confidential and enable two-factor authentication.
    • Use unique passwords and update them regularly.
    • Review your account activity and report any suspicious logins, bets, or payments immediately through official support channels.
  • Service continuity
    • Maintenance, upgrades, or third-party outages can affect availability. Critical incidents are addressed on a priority basis and may require temporary restrictions to protect user funds and data.

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